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Privacy Policy

Privacy Policy

We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, and information volunteered by the consumer (such as survey information and/or site registrations). The information we collect is used to improve the content of our Web pages and the quality of our service, and is not shared with or sold to other organizations for commercial purposes, except to provide products or services you have requested, when we have your permission, or under the following circumstances: It is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Terms of Service, or as otherwise required by law. We transfer information about you if Aum Pharmacy is acquired by or merged with another company. In this event, Aum Pharmacy will notify you before information about you is transferred and becomes subject to a different privacy policy.

Information Gathering And Usage
When you register for Aum Pharmacy we ask for information such as your name, email address, billing address, credit card information. Aum Pharmacy uses collected information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, and research.

Cookies
A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site’s computers and stored on your computer’s hard drive.

Cookies are required to use the Aum Pharmacy service.
We use cookies to record current session information, but do not use permanent cookies. You are required to log-in to your Aum Pharmacy Project Site after a certain period of time has elapsed to protect you against others accidentally accessing your account contents.

Data Storage
Aum Pharmacy uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run Aum Pharmacy. Although Aum Pharmacy owns the code, databases, and all rights to the Aum Pharmacy application, you retain all rights to your data. Aum Pharmacy may disclose personally identifiable information under special circumstances, such as to comply with subpoenas or when your actions violate the Terms of Service.

Changes
Aum Pharmacy may periodically update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your Aum Pharmacy primary account holder account or by placing a prominent notice on our site.

 

Return policy

We do our best to ensure that the products you order are delivered according to your specifications. However if should you receive an incomplete order, damaged or incorrect product(s), please notify Aum Pharmacy Customer Support immediately or within 10 working days of receiving the products, to ensure prompt resolution. Please note that Aum Pharmacy will not accept liability for such delivery issues if you fail to notify us within 10 working days of receipt. However, in the rare event that your order is unsatisfactory, we are happy to accept returns for orders, if:

– you’ve received an item(s) that does not match your order

– the item(s) were damaged in transit or shortage (delivery of such order to be refused at doorstep)

– the item(s) is due to expire within 3 months

Note: If you notice the package is damaged at the time of delivery, please do not accept the order. Kindly check your order carefully at the time of receiving your order. Replacement for the damaged item (s) is subject to availability in stock. In absence of a replacement, a refund will be issued.

Returns are subject to the following conditions:

– Items being returned should only be in their original manufacturer’s packaging i.e. with labels, bar-code.

– Only fully unused strips/bottles can be returned

– Batch number of the product being returned should match as mentioned on the sales invoice

– Original sales invoice has to be returned for processing returns and refunds.

We do not accept returns in following scenarios:

– Partially used strips, opened bottles cannot be returned.

– Products which require specific storage conditions (temperature controlled) cannot be returned (vials, injections, vaccines, penfills, etc)

– Products which have expired post purchase.

– Second time request against the same product/order.

Return Policy Exceptions:

Please note that we are unable to offer replacements or exchanges for the following product categories: Injections, Health Monitor & Equipment’s and Ortho Support. Also, Aum Pharmacy reserves the right to refuse returns (or refunds) for certain products, as marked in the respective product pages as “Note: This item cannot be returned for a refund or exchange.”

CANCELLATION POLICY

Order once placed can only be cancelled within 24 hours or until the order status is in the order placed state after placing the order. Once the order has been approved or the order status is changed to shipped, you can contact our customer support team on given no: +91 97123 69777 for cancellation request. If the request is received prior to the order being shipped, a complete refund will be made within. In such cases, the order will be cancelled and the money will be refunded to you within 48-72 business hours after the cancellation request.

REFUND POLICY

 we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below.

 

Full Refund Possible If you received a defective item.

 

The ordered item(s) is lost or damaged during transit.

 

The ordered item(s) is past its expiry date.

 

Please note: The mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking or cash payment, please allow 7 to 10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that.

 

How to Request a Refund:

 

To request a refund, simply email us/Whatsapp your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.

 

If you have any queries, do call our help desk at +91  97123 69777, email us at aumpharmacy9@gmail.com We’re there for you!

 

Terms & Condition

  1. Any and all use of this Web Site is subject to acceptance of the terms and conditions of use laid out in the following clauses. Usage, for the purposes of these terms and conditions, is deemed to be the reading or visiting of this Web Site, and/or the purchase of one or more products from the Web Site and is applicable to all Users, whether human beings, computers or companies and other organizations, incorporated or unincorporated.

    2. The Owners of this Web Site have published it in good faith and to the best of their ability and knowledge in the given subject area. The Users of the Web Site are therefore required to demonstrate similar good faith in their use of the Web Site, by keeping to the Terms and Conditions of Use, not publishing defamatory remarks about the Web Site or the Site’s Owners in any media, electronic or otherwise and, should discussion forums be available on the Web Site, by behaving in a considerate and responsible fashion at all times. Failure to comply will result in Users being denied access to the Web Site and may even result in prosecution, should the behavior breach any laws of privacy, defamation, etc.

    3. In the event of any legal dispute arising from the use of this Web Site, irrespective of the country of origin of any third party, all such disputes will be resolved within the jurisdiction of the country of incorporation of the Web Site’s owner(s) and not the country in which the Web Site is hosted unless otherwise stated.

    4. All material on this Web Site, whether in the Web Site itself or any product that may be sold therein, if products are sold via the Web Site, is subject to copyright and may not be reproduced in whole or in part without the Web Site owner’s express permission. You may not modify, copy, or in any way reproduce, publish, distribute, sell, lease, license, create derivative works from, transfer, or sell any information or products obtained from this Web Site. Failure to obtain permission before reproducing such material may result in prosecution

    5. We make every endeavor to ensure the information on our Web Site is correct, but it is not always possible to keep everything up to date. The information is therefore provided without warranty or guarantee of any description, and the Web Site’s owners cannot be held responsible for the use made of such information as may appear within the pages of the Web Site. It is the responsibility of the User to check current legislation and practices pertaining to their area of interest before acting upon information received via the Web Site. If you believe any of the information on this Web Site is inaccurate or incorrect, please contact us by email.

    6. We may occasionally pass on your contact details to carefully selected third parties who may offer you other products of interest. As per our Privacy Policy, you must contact us if you do NOT want your contact details to be used in this manner.

    7. Wherever there are discussion forums available on the Web Site, Users are required to remain polite about each other and about the Web Site itself. We take defamation very seriously and any defamatory remarks found on our forums will be removed and the User denied access.

    8. In order to improve our site and our service to you, we may occasionally use cookies. The purpose of such cookies is purely to help us personalize the information we deliver to you and does not imply storage of personal data, nor the tracking of your activity on the site. If you wish to delete such cookies after visiting the site, go to your browser’s tools menu and select the ‘clear cookies’ option.

    9. For some of the functionalities of the Web Site, it may occasionally be necessary to use cookies. If your privacy settings are set too high, it may not be possible for you to view parts of our web site or complete certain processes on occasion. If this is the case, and you wish to proceed, you must adjust your browser’s security settings to accept cookies. We accept no responsibility for Users being unable to see the site if they are unwilling to alter their security settings.

    10. We may occasionally change of vary the contents of these Terms and Conditions. In the event that you purchased a product or service through us, it is the Terms and Conditions that were in place at the time of that purchase that will be valid.

 

Telephone NumberMobile NumberEmail idAddressDrug License NumberGST NumberAction97123 6977797123 69777AumPharmacy9@gmail.comSHOP NO.141, FIRST FLOOR, SHUKAN MALL, OPP. CIMS HOSPITAL , SCIENCE CITY ROAD,SOLA,AHMEDABAD – 380060.FORM 20 GJ-AD2-194961 FORM 21 GJ-AD2-194962 FORM 20B GJ-AD2-194963 FORM 21B GJ-AD2-19496424ABMFA9749H1Z0